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Frequently Asked Questions (FAQ) / Track Order - Deliver Order

How can I track delivery of my order?

When we ship your order we notify you by sending you a shipping confirmation email with a tracking number for your shipment. Orders shipped by FedEx are fully traceable and can be tracked on the FedEx website. Orders shipped by DHL can be tracked on the DHL website. If you requested express shipping, please allow 12-24 hours for the shipment details to show online. If your order has been shipped by global express airmail to the USA, you can check the status on the US Postal Service website.

If you did not choose express shipping, shipments need to be tracked by the postal service in the destination country. Many countries provide online tracking for registered mail, but some do not (such as Australia) and others can be unreliable. If you have chosen standard registered mail, it often takes five to ten days before updates are shown online. This is because the shipment will not be entered into your country's postal system until it has left Thailand and then passed through customs.

Sometimes our email notifications go into the spam or junk folder if we are not added to your list of contacts. Nowadays, some email account providers do not even send “spam” or “junk” mail into a folder. This means that you will not receive it at all. Therefore, if you wish to receive our notifications unhindered, such as shipment tracking information, please be sure to add us to your safe contacts list.

Here is a list of some helpful tracking websites:

Austria

Australia (But this does not support tracking.)

Belgium

Brazil

Bulgaria

Canada

Chile

China

Czech Republic

Denmark

Germany

Greece

Hong Kong

India

Indonesia

Italy

Japan

Malaysia

Philippines

Poland

Russia

Spain

Singapore

Taiwan

Sweden

Switzerland

UAE

UK

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English speaking customer support only

Toll Free - USA & Canada only:
1-800-464-1640

International:
+66-39340503

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