Frequently Asked Pierres précieuses Questions and our Answers: GemSelect

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Frequently Asked Questions (FAQ) GemSelect.com

Categories

• Shipping
• Payment
• Guarantee and Returns
• Gem Information
• GemSelect Website
• Accounts

Shipping
»	What countries do you ship to?
»	Is the shipping cost per item or per package?
»	Do I have to pay import duty or tax on gemstones I buy from GemSelect?
»	Can I have my order shipped to a different address than my billing address?
»	How can I track delivery of my order?
»	What happens if my order is lost in the mail?
»	See more detailed shipping information here

Payment
»	What forms of payment do you accept?
»	Do you accept payment by international money order?
»	Do you accept payment by wire transfer from my bank?
»	I don't have a credit card. How can I buy from you?
»	Do you accept payment by American Express?
»	Is my credit card information secure?
»	See more detailed payment information here

Guarantee and Returns
»	Do you provide certificates for your gems?
»	Do you provide appraisals of the gems you sell?
»	How do I return a gem to you?
»	During what period can I return a gem to you?
»	See more detailed payment information here

Gem Information
»	Are all your gems natural?
»	What is a calibrated gem?
»	I need a 7 x 5 mm gem for a standard setting. How much can a gem vary from 7 x 5 mm and still fit?
»	Where can I find a list of the standard calibrated sizes for gems?
»	Are there any kinds of gemstones that are always untreated?
»	Why do some gems show a color change?
»	Do you sell green amethyst?
»	How do I determine that a sapphire has not been heated?
»	Can you certify country of origin for your gemstones?
»	Which gems have the most brilliance and fire?
»	Do you have a printed catalogue? How do I get a copy?
»	What is the difference between jade and jadeite?
»	Is all red tourmaline called rubellite?
»	Can I buy two or more of a particular gem on your website?
»	Do you sell a gem called asparagus stone?
»	How do I tell if an amethyst or citrine is synthetic?
»	Do you sell a gem named cordierite?
»	Why are many cabochons unfinished on the bottom?
»	Why do so many gemstone names end in "ite"?
»	Is there a difference between brilliance and luster in gemstones?
»	Most of your gems are graded with letters like VVS and VS, but some are not. Why is that?
»	Is there such a thing as red sapphire?
»	Do diamond testing devices really work? Can they tell real from fake diamonds?
»	What is the most durable gemstone?
»	What is "color of streak"? Is it important?
»	What is "specific gravity" for gemstones? What does it measure?
»	How can I tell if a gem is "windowed"?
»	I recently purchased some gemstones and they were smaller than I expected. Can you help me?
»	What does "cabochon" mean?
»	Why are some gemstones cut in facets and others as cabochons?
»	What is the difference between an opal doublet and a normal opal?
»	Why do some gems have 3 measurement, like 6 x 4 x 3 mm, but some have only one or two measurements. Why is that?
»	Why are many tourmalines cut in long narrow bars? I don't see many other gems cut that way. Is it just the fashion now?
»	What is a concave cut? How is it produced?
»	What is "Portuguese cut"? How is it different from other cuts?
»	What is the significance of the refractive index of a gemstone? Is a higher value better?
»	What does "birefringence" refer to? I don't know if my gem has it.
»	Why are certain rubies referred to as having the color of "pigeon's blood"?
»	What are your best selling gemstones?
»	How many different kinds of gems are there in the world?
»	Which gemstones are copper-bearing?
»	What is mystic topaz?
»	What is the rarest gemstone?
»	How do gemstones get their color?
»	What is the scale used to measure the hardness of gemstones?
»	Where can I find a list of birthstones for the different months?
»	What is the difference between sapphire and tanzanite?
»	Do you buy gemstones?
»	See all of our gemstone information here

GemSelect Website
»	How do I search gems by color rather than gem name?
»	I tried to put some gems in my cart but I can't see them. What am I doing wrong?
»	How often do you add new gems to your website? What day should I look to see the new gems? Do you buy gems?
»	I bought some gems last month. How do I find all the detailed information about them now?
»	I added 4 gems to my cart and the next day 2 of them were gone. What happened?
»	Do you have an archive of newsletters? How do I access older newsletters?
»	See all of our content here

Accounts
»	Do I need to register to buy from GemSelect?
»	How do I subscribe for your newsletter?
»	I forgot my password and can't login. What can I do?
»	How do I change my account information?
»	Go to the account login page here

Première publication: February-20-2006
Dernière mise à jour: September-09-2019
© 2005-2020 GemSelect.com tous droits réservés.
Reproduction (texte ou graphique), sans le consentement écrit de GemSelect.com (SETT Company Ltd) est strictement interdite.

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USD 16.10

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ID: 4763712 Pcs

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ID: 4701082 Pcs

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USD 71.47

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ID: 4536551 Pcs

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2.86 ct Citrine

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Avis des clients

Great variety of gemstones and a very well organized website. Prices are fair and I've never had an issue with shipping.

Ken, January, 2020
Source: Bizrate

Making shopping easy

WWC, September, 2019
Source: Bizrate

I love this site. The only gripe I have is most stones are over or under standard size. Yes I know you have a section for calibratedstones

Ron t, September, 2019
Source: Bizrate

Excelent!!

PlastikMike, August, 2019
Source: Bizrate

Great website with easy to use filters to get right down to what you need. Excellent range of choice from inexpensive through to high value. Deliver in the time frame expected ...

Nic, September, 2019
Source: Bizrate

Ask questions and received quick response.

Brenda, September, 2019
Source: Bizrate

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Avis de Confidentialité © 2005-2020 GemSelect.com tous droits réservés.
Reproduction (texte ou graphique), sans le consentement écrit de GemSelect.com (SETT Company Ltd) est strictement interdite.

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