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  : Return Policy

Need to Return a Gem? GemSelect Makes it Easy.

We strive for customer satisfaction above all else. If within 30 days of receiving your gemstone(s) you become dissatisfied with your order, you may return it to us in original & undamaged condition (inclusive of the original bar-coded gem bag). Gems may only be returned during this 30 day inspection period.

Returns Made Simple

  • 1 Email us to get a return authorization number (RAN) and instructions.

  • 2 Send your gem/s back via your local post office.

  • 3 Wait for your money to be refunded.

    NB: Orders returned to us without a RAN will be refused and returned to the sender. Return packaging and shipping fees are the responsibility of the sender. All sales are final after 30 days (returned items must be postmarked within 30 days of the date of the order being received).

    Please do not refuse postal delivery, should you wish to cancel an order after it has been shipped, but before it has been delivered. If the order is refused, the customer shall bear responsibility for the full value of the items if lost and all brokerage charges and duties incurred upon its return.

    Additional Information for orders placed outside of the United States:
    In many countries, declared shipments may be subject to applicable customs fees and taxes. Buyers are responsible for any customs, tax and duties owed. Returns made due to the aforementioned cannot be authorized.

    **All refunds are made via the same method as payment received. Shipping fees are non-refundable, unless an error was made on our part. There is no restocking fee. No replacements offered.

    More Questions?  Contact us

    • First Published: February-20-2006
    • Last Updated: February-15-2017
    • © 2005-2017 all rights reserved.
      Reproduction (text or graphics) without the express written consent of (SETT Company Ltd.) is strictly prohibited.
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    Size and Weight

    Gems are always measured in Millimeter (mm)

    Dimensions are given as;
    length x width x depth,
    except for round stones which are;
    diameter x depth

    Select gems by size, not by weight!
    Gem varieties vary in density, so carat weight is not a good indication of size

    Note: 1ct = 0.2g

    Size Comparison Chart