I have shopped with Gem Select for over 15 years and have always had an outstanding customer experience. The images of the stones depict the exact color, cut and quality (eye visible) and the descriptions precisely provide the provenance and gem specifications, etc. You know exactly what you're purchasing. They also consistently provide excellent customer service.
I did not receive any shipping information fromGem Select at the time of purchase. I thought it unusual because I usually receive that immediately after purchase. I contacted customer service and received an auto teply within a day, but no shipping date. I contacted customer service after 3 days of no response. I finally received a f/u response with shipping date etc. Iâ€™m happy with my purchase although the black opal as depicted in the picture has far more color to it than the one I received.
I'd say that the information in the descriptions is rather sparse, and the state of the gems/their color treatment or lack thereof is vague and unimpressive. Nevertheless they've got a great variety of offerings. The only area I can see that they could improve is in turquoise, which could include unstabilised cabs or at least specific names relative to their mines as opposed to appearances. Thanks
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All gemstones are natural!
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