GemSelect: Shipping Information

We ship to over 120 countries worldwide! Best of all, our one-time shipping fee is a flat rate, and NOT per item! You can order as many items as you like and pay just a single shipping fee!

Our Shipping Options:

Worldwide Express - $29.90 USD

Express shipments typically arrive within *3-4 working days. Shipments can be tracked online and are fully insured.

*These are typical quoted times.

Standard Global Airmail - $13.90 USD

Standard airmail shipments typically arrive in *10-14 working days. All packages are insured for up to $200 USD. Our standard shipping option is usually fast for USA, most of Asia, Europe and the UK.

*Standard airmail shipments to many countries can take longer than our typical quoted times. Please contact us for details about your country.

Availability

All gems are in stock and ready for immediate shipping. Orders are processed within 1 working day, Monday through Friday, (excluding Thai holidays). If you wish to cancel an order before it ships, please email us as soon as possible after the order is placed. If you wish to cancel after the order has shipped, you may return it for a refund.

Duties & Taxes for EU Countries

For orders shipped to the European Union, GemSelect covers applicable import duties and taxes when Standard Shipping is selected for eligible EU destinations where our Delivered Duty Paid (DDP) service is available. This means there are no additional import duties or taxes to pay upon delivery.

Standard Shipping with duties and taxes included is currently available to:

Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Luxembourg, Malta, Netherlands, Portugal and Romania.

For other EU countries where DDP service is not currently available, any applicable import duties, taxes or customs charges must be paid by the recipient upon delivery.

Please note that this policy applies only to Standard Shipping. Express shipments are not covered by our duties and taxes policy and may be subject to import duties, VAT and courier/customs administration fees payable by the recipient.

Customs Duty and Import Tax

Except where GemSelect specifically states that duties and taxes are included, properly declared shipments may be subject to customs charges and tax. Import fees can vary depending on the destination country and shipping method. Express shipments may be subject to import taxes, VAT, customs duties, brokerage charges or administration fees. Unless specifically stated otherwise, all such fees, taxes, VAT, import duties or penalties are the responsibility of the buyer. GemSelect has no control over the customs policies of your country. Packages refused for these reasons are subject to a 10% restocking fee. In addition, return freight fees, brokerage charges and customs duties will be deducted from the total refunded amount.

Additional Notes:

United States

Tax-free and duty-free.

Australia

Tax-free and duty-free for orders up to $1000 AUD in value.

Canada

All shipments are subject to local GST/VAT regardless of the shipping method.

European Union (EU)

Duties and taxes are included with Standard Shipping for the 15 EU destinations currently supported by our DDP service. For other EU destinations, applicable import duties, taxes and customs charges are payable by the recipient. Express shipments are subject to the normal customs, duties and tax regulations of the destination country.

Hong Kong

Tax-free and duty-free.

Mexico

Standard Shipment delivered by Correos de México is not usually subject to customs tax. Express shipping is subject to VAT plus an administration fee charged by the courier.

New Zealand

Tax-free and duty-free for orders up to $400 NZD in value.

Singapore

Tax-free and duty-free for orders up to $400 SGP in value.

UK

Standard Shipment delivered by Royal Mail is not usually subject to customs tax. Express shipping is subject to VAT plus an administration fee charged by the courier. UK taxes and administration fees are the responsibility of the importer.

These charges are correct at present but please be aware we cannot be responsible for any changes to a country's taxes or customs duties.

Invoices

Should you require a customized invoice or no invoice at all, please contact us via email immediately after placing your order.

Tracking Information

• USPS Tracking
• Registered Airmail Tracking
• FedEx Tracking
• DHL Express Tracking

Please use this link to find tracking information for your country.

LOST OR DAMAGED PACKAGES

In the event a parcel is received with damaged packaging, do not accept the package! Refuse delivery, make a report with the courier, and contact us immediately!

If you have already signed for or received the package, please do not open the package. Take several photos of the exterior of the parcel and then send them to us by email at help@gemselect.com. This will allow us to assist you with either returning the items for exchange or refund, or we can help decide whether to open the parcel while providing evidence of the condition of the product/s. In most cases, the items are very well-packed and remain undamaged.

If you do not receive your standard economy airmail order within 45 working days, please contact us, so that we can open a claim with the post office. Should the claim result in confirmation of loss, we are more than happy to offer full refunds or replacement items if available. Claims take 7-14 days to process through local post offices as our post office must communicate with your post office.

If you have more Questions, please contact us.