Frequently Asked Edelstein Questions and our Answers: GemSelect

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Frequently Asked Questions (FAQ) GemSelect.com

Categories

• Shipping
• Payment
• Guarantee and Returns
• Gem Information
• GemSelect Website
• Accounts

Shipping
»	What countries do you ship to?
»	Is the shipping cost per item or per package?
»	Do I have to pay import duty or tax on gemstones I buy from GemSelect?
»	Can I have my order shipped to a different address than my billing address?
»	How can I track delivery of my order?
»	What happens if my order is lost in the mail?
»	See more detailed shipping information here

Payment
»	What forms of payment do you accept?
»	Do you accept payment by international money order?
»	Do you accept payment by wire transfer from my bank?
»	I don't have a credit card. How can I buy from you?
»	Do you accept payment by American Express?
»	Is my credit card information secure?
»	See more detailed payment information here

Guarantee and Returns
»	Do you provide certificates for your gems?
»	Do you provide appraisals of the gems you sell?
»	How do I return a gem to you?
»	During what period can I return a gem to you?
»	See more detailed payment information here

Gem Information
»	Are all your gems natural?
»	What is a calibrated gem?
»	I need a 7 x 5 mm gem for a standard setting. How much can a gem vary from 7 x 5 mm and still fit?
»	Where can I find a list of the standard calibrated sizes for gems?
»	Are there any kinds of gemstones that are always untreated?
»	Why do some gems show a color change?
»	Do you sell green amethyst?
»	How do I determine that a sapphire has not been heated?
»	Can you certify country of origin for your gemstones?
»	Which gems have the most brilliance and fire?
»	Do you have a printed catalogue? How do I get a copy?
»	What is the difference between jade and jadeite?
»	Is all red tourmaline called rubellite?
»	Can I buy two or more of a particular gem on your website?
»	Do you sell a gem called asparagus stone?
»	How do I tell if an amethyst or citrine is synthetic?
»	Do you sell a gem named cordierite?
»	Why are many cabochons unfinished on the bottom?
»	Why do so many gemstone names end in "ite"?
»	Is there a difference between brilliance and luster in gemstones?
»	Most of your gems are graded with letters like VVS and VS, but some are not. Why is that?
»	Is there such a thing as red sapphire?
»	Do diamond testing devices really work? Can they tell real from fake diamonds?
»	What is the most durable gemstone?
»	What is "color of streak"? Is it important?
»	What is "specific gravity" for gemstones? What does it measure?
»	How can I tell if a gem is "windowed"?
»	I recently purchased some gemstones and they were smaller than I expected. Can you help me?
»	What does "cabochon" mean?
»	Why are some gemstones cut in facets and others as cabochons?
»	What is the difference between an opal doublet and a normal opal?
»	Why do some gems have 3 measurement, like 6 x 4 x 3 mm, but some have only one or two measurements. Why is that?
»	Why are many tourmalines cut in long narrow bars? I don't see many other gems cut that way. Is it just the fashion now?
»	What is a concave cut? How is it produced?
»	What is "Portuguese cut"? How is it different from other cuts?
»	What is the significance of the refractive index of a gemstone? Is a higher value better?
»	What does "birefringence" refer to? I don't know if my gem has it.
»	Why are certain rubies referred to as having the color of "pigeon's blood"?
»	What are your best selling gemstones?
»	How many different kinds of gems are there in the world?
»	Which gemstones are copper-bearing?
»	What is mystic topaz?
»	What is the rarest gemstone?
»	How do gemstones get their color?
»	What is the scale used to measure the hardness of gemstones?
»	Where can I find a list of birthstones for the different months?
»	What is the difference between sapphire and tanzanite?
»	Do you buy gemstones?
»	See all of our gemstone information here

GemSelect Website
»	How do I search gems by color rather than gem name?
»	I tried to put some gems in my cart but I can't see them. What am I doing wrong?
»	How often do you add new gems to your website? What day should I look to see the new gems? Do you buy gems?
»	I bought some gems last month. How do I find all the detailed information about them now?
»	I added 4 gems to my cart and the next day 2 of them were gone. What happened?
»	Do you have an archive of newsletters? How do I access older newsletters?
»	See all of our content here

Accounts
»	Do I need to register to buy from GemSelect?
»	How do I subscribe for your newsletter?
»	I forgot my password and can't login. What can I do?
»	How do I change my account information?
»	Go to the account login page here

Erstausgabe: February-20-2006
Zuletzt geändert: September-09-2019
© 2005-2021 GemSelect.com alle Rechte vorbehalten.
Nachdruck (Text oder Grafik) ohne die ausdrückliche, schriftliche Zustimmung von GemSelect.com (SETT Company Ltd) ist streng verboten.

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Informationen zu Edelsteinen

Vergleichen

ID: 4442396 Stke

thumb image of 0.6ct Oktagon facettiert Mehrfarbig Saphir (ID: 444239)

3.41 ctw Saphir

6 x 4 mm

USD 411.11

Einzelheiten

In den Einkaufswagen

Artikel auf Lager

Vergleichen

ID: 4973071 Stke

thumb image of 2.3ct Rund Cabochon Braun Skapolith Katzenauge (ID: 497307)

2.28 ct Skapolith Katzenauge

8.4 mm

USD 11.40

Einzelheiten

In den Einkaufswagen

Artikel auf Lager

Vergleichen

ID: 5429631 Stke

thumb image of 2.2ct Oval Cabochon Mehrfarbig Opal-Dublette (ID: 542963)

2.24 ct Opal-Dublette

10.6 x 9.3 mm

USD 50.42

Einzelheiten

In den Einkaufswagen

Artikel auf Lager

Vergleichen

ID: 3507321 Stke

thumb image of 1.7ct Oktagon facettiert Grün Turmalin (ID: 350732)

1.66 ct Turmalin

18 x 3.2 mm

USD 36.52

Einzelheiten

In den Einkaufswagen

Artikel auf Lager

Kundenbewertungen

I just learned and purchased a “citrine” crystal is hat I found out was a baked amethyst but it can be sold as citrine but it’s not. So I was looking for genuine Brazilian ...

Fonzi, August, 2020
Source: Bizrate

It was easy to find what I wanted and place my order

Sandy, December, 2020
Source: Bizrate

Gems are what I ordered. Delivery was quick and complete.

Moose, December, 2020
Source: Bizrate

I would recommend gemselect because it is the easiest way to find whatever gemstone you are looking for. they have pretty much everything so its impossible to walk away without ...

BLimited, December, 2020
Source: Bizrate

They have a great selection of unique cuts and colors. They also have a lot of hard to find stones.

Pinky, July, 2020
Source: Bizrate

I buy all of my loose gemstones from gemselect!! They have what I need

Anjolie, January, 2021
Source: Bizrate

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Datenschutzerklärung © 2005-2021 GemSelect.com alle Rechte vorbehalten.
Nachdruck (Text oder Grafik) ohne die ausdrückliche, schriftliche Zustimmung von GemSelect.com (SETT Company Ltd) ist streng verboten.

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