Frequently Asked Piedra Preciosa Preguntas and our Answers: GemSelect

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Frequently Asked Questions (FAQ) GemSelect.com

Categories

• Shipping
• Payment
• Guarantee and Returns
• Gem Information
• GemSelect Website
• Accounts

Shipping
»	What countries do you ship to?
»	Is the shipping cost per item or per package?
»	Do I have to pay import duty or tax on gemstones I buy from GemSelect?
»	Can I have my order shipped to a different address than my billing address?
»	How can I track delivery of my order?
»	What happens if my order is lost in the mail?
»	See more detailed shipping information here

Payment
»	What forms of payment do you accept?
»	Do you accept payment by international money order?
»	Do you accept payment by wire transfer from my bank?
»	I don't have a credit card. How can I buy from you?
»	Do you accept payment by American Express?
»	Is my credit card information secure?
»	See more detailed payment information here

Guarantee and Returns
»	Do you provide certificates for your gems?
»	Do you provide appraisals of the gems you sell?
»	How do I return a gem to you?
»	During what period can I return a gem to you?
»	See more detailed payment information here

Gem Information
»	Are all your gems natural?
»	What is a calibrated gem?
»	I need a 7 x 5 mm gem for a standard setting. How much can a gem vary from 7 x 5 mm and still fit?
»	Where can I find a list of the standard calibrated sizes for gems?
»	Are there any kinds of gemstones that are always untreated?
»	Why do some gems show a color change?
»	Do you sell green amethyst?
»	How do I determine that a sapphire has not been heated?
»	Can you certify country of origin for your gemstones?
»	Which gems have the most brilliance and fire?
»	Do you have a printed catalogue? How do I get a copy?
»	What is the difference between jade and jadeite?
»	Is all red tourmaline called rubellite?
»	Can I buy two or more of a particular gem on your website?
»	Do you sell a gem called asparagus stone?
»	How do I tell if an amethyst or citrine is synthetic?
»	Do you sell a gem named cordierite?
»	Why are many cabochons unfinished on the bottom?
»	Why do so many gemstone names end in "ite"?
»	Is there a difference between brilliance and luster in gemstones?
»	Most of your gems are graded with letters like VVS and VS, but some are not. Why is that?
»	Is there such a thing as red sapphire?
»	Do diamond testing devices really work? Can they tell real from fake diamonds?
»	What is the most durable gemstone?
»	What is "color of streak"? Is it important?
»	What is "specific gravity" for gemstones? What does it measure?
»	How can I tell if a gem is "windowed"?
»	I recently purchased some gemstones and they were smaller than I expected. Can you help me?
»	What does "cabochon" mean?
»	Why are some gemstones cut in facets and others as cabochons?
»	What is the difference between an opal doublet and a normal opal?
»	Why do some gems have 3 measurement, like 6 x 4 x 3 mm, but some have only one or two measurements. Why is that?
»	Why are many tourmalines cut in long narrow bars? I don't see many other gems cut that way. Is it just the fashion now?
»	What is a concave cut? How is it produced?
»	What is "Portuguese cut"? How is it different from other cuts?
»	What is the significance of the refractive index of a gemstone? Is a higher value better?
»	What does "birefringence" refer to? I don't know if my gem has it.
»	Why are certain rubies referred to as having the color of "pigeon's blood"?
»	What are your best selling gemstones?
»	How many different kinds of gems are there in the world?
»	Which gemstones are copper-bearing?
»	What is mystic topaz?
»	What is the rarest gemstone?
»	How do gemstones get their color?
»	What is the scale used to measure the hardness of gemstones?
»	Where can I find a list of birthstones for the different months?
»	What is the difference between sapphire and tanzanite?
»	Do you buy gemstones?
»	See all of our gemstone information here

GemSelect Website
»	How do I search gems by color rather than gem name?
»	I tried to put some gems in my cart but I can't see them. What am I doing wrong?
»	How often do you add new gems to your website? What day should I look to see the new gems? Do you buy gems?
»	I bought some gems last month. How do I find all the detailed information about them now?
»	I added 4 gems to my cart and the next day 2 of them were gone. What happened?
»	Do you have an archive of newsletters? How do I access older newsletters?
»	See all of our content here

Accounts
»	Do I need to register to buy from GemSelect?
»	How do I subscribe for your newsletter?
»	I forgot my password and can't login. What can I do?
»	How do I change my account information?
»	Go to the account login page here

Primera publicación: Febrero-20-2006
Última actualización: Septiembre-09-2019
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