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GemSelect Shipping Options, Rates and General Information:

GemSelect ships to over 120 countries worldwide! Best of all, we do not charge shipping fees per item, which means you can ship as many items as you want for just a single flat rate per check-out! In the event you've placed multiple orders that haven't been shipped yet, contact us right away, and we'll be happy to combine your orders and refund your excess shipping fees within one working day.

Please See Below for our Shipping Options:

Worldwide Express Mail Shipping- $20.00 USD

Worldwide express shipments typically arrive within 3-4 days. Shipments can be tracked every step of the way and GemSelect provides full insurance at no extra charge. Deliveries are Monday through Friday and a signature is required upon delivery. If you have a 'signature on file', please revoke this authorization. Packages that are delivered without a signature, due to a 'signature on file' are not covered by our insurance. No PO boxes, FPO/APO or DPO boxes (except for the UAE, Saudi Arabia, Oman, Qatar and Kuwait).

United States Global Economy Airmail - $6.99 USD

We use a combination of FedEx and USPS to ensure quick and reliable shipments to anywhere in the US, including Alaska and Hawaii. Most packages are delivered within 7-10 days. GemSelect provides free insurance on all USPS packages for up to $200.00 USD. There are no taxes or customs fees to pay for gemstones to the United States. Parcels can be tracked online at USPS, but since the shipment is coming from our main office in Thailand, it will take approximately 3-5 days for new updates to show online. Once the package has been physically scanned by USPS, you should see daily updates and delivery is normally made within 2-3 days thereafter.

International Economy Registered Airmail - $6.99 USD

GemSelect can ship by registered airmail to over 120 countries! We provide free insurance for up to $200 USD with every shipment. Most shipments are delivered within 10-21 working days. Parcels may or may not be tracked online, but shipping is very reliable. Registered airmail has fast and excellent service to most of Asia, Europe and the UK. However, it is very slow to South Africa, Mexico, Central, and South America (21-45 working days) and Canada (up to 12 weeks). If you are concerned about VAT or customs tax, registered airmail is the best option. Registered mail is rarely inspected and parcels likely to be delivered without any addition fees. Registered mail can be shipped to PO boxes. For more information on international shipping, please see our international shipping page.


Availability
All gems shown as 'available' are in stock and ready for immediate shipping. Orders are processed within 1 working day, Monday through Friday, (excluding Thai holidays). If you wish to cancel an order before it ships, please email us as soon as possible after the order is placed. If you wish to cancel after the order has shipped, you may return it for a refund.

Additional Information for Non-USA shipments
In many countries (not USA) properly declared shipments may be subject to customs charges and tax. Registered mail takes longer, but typically avoids additional fees. We are happy to ship by FedEx, but please note that we have no control over extra charges that may occur in your country. Import tax and customs fees or duty is the buyer's responsibility. Please see our international shipping page to see if your country is affected by customs taxes or fees.

Customs Clearance
Some countries, such as Belgium, Brazil, Croatia, France, Germany and Russia require an import licence ID or a formal VAT business registration number for customs clearance. Please contact us for more information about your country's specific requirements.

For these countries, we do not recommend express shipping! We can use registered airmail, which is very reliable and avoids any customs problems.

Invoices
Should you require a customized invoice or no invoice at all, please contact us via email before or immediately after placing your order.

Tracking Information
USPS Tracking
Registered Airmail Tracking
FedEx Tracking
DHL Express Tracking
DHL Economy Tracking
Please use this link to find tracking information for your country.

LOST OR DAMAGED PACKAGES

In the event a parcel is received with damaged packaging, do not accept the package! Refuse delivery, make a report with the courier, and contact us immediately!

If you have already signed for or received the package, please do not open the package. Take several photos of the exterior of the parcel and then send them to us by email at help@gemselect.com. This will allow us to assist you with either returning the items for exchange or refund, or we can help decide whether to open the parcel while providing evidence of the condition of the product/s. In most cases, the items are very well-packed and remain undamaged.

If you do not receive your standard economy airmail order within 30 working days, please contact us, so that we can open a claim with the post office. Should the claim result in confirmation of loss, we are more than happy to offer full refunds or replacement items if available. Claims take 7-14 days to process through local post offices as our post office must communicate with your post office. Please note that if your country is listed as one for which we allow 30-60 days, we cannot offer replacements or refunds until after 60 days have passed. Please see our international shipping page for more information.

More Questions?  Contact us

  • First Published: October-01-2013
  • Last Updated: March-24-2017
  • © 2005-2017 GemSelect.com all rights reserved.
    Reproduction (text or graphics) without the express written consent of GemSelect.com (SETT Company Ltd.) is strictly prohibited.
English speaking customer support only

Toll Free - USA & Canada only:
1-800-464-1640

International:
+66-39303404

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No shipping Fees for Additional Items!
$6.99 Worldwide Shipping

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Size and Weight

Gems are always measured in Millimeter (mm)

Dimensions are given as;
length x width x depth,
except for round stones which are;
diameter x depth

Select gems by size, not by weight!
Gem varieties vary in density, so carat weight is not a good indication of size

Note: 1ct = 0.2g

Size Comparison Chart