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International Order Information

GemSelect ships internationally to over 120 countries. Here is more information for our non-US customers.
Transit Time
Shipments by registered mail can take 7-21 days, on average most are delivered within 10 days.

Canada
Shipping can take up to 30 days due customs clearance. Therefore, we recommend express shipping for all Canadian orders.

Australia
Shipping can take up to 30 days due to customs clearance. We recommend express shipping.

South America
Shipping can take up to 30 days due to lengthy customs procedures.

Customs
All fees, taxes, VAT, or other import duties/penalties are the full responsibility of the buyer. GemSelect has no control over the customs policies of your country. Packages refused/returned for these reasons are subject to a 10% restocking fee.

Save on Taxes with Economy Shipping:

In general, for most countries, shipments sent by economy mail do not incur tax or duty. This is because most regular airmail is not checked by customs. However, for express courier shipments, import taxes are often collected upon delivery at a local VAT/GST rate. For some countries, an import duty rate may apply in addition to administrative fees.

Australia
Tax-free and duty-free for orders up to $1000 AUD in value.

Canada
All shipments are subject to local GST/VAT regardless of the shipping method. Therefore, we recommend express shipping for all Canadian orders. Please contact us if you require a customized invoice.

Europe
Most EU countries impose local VAT on orders that are valued under 150 Euros. Orders valued over 150 Euros are subject to customs duty and VAT. Orders with a value of less than 22 Euros are tax-free and duty-free. Orders sent by economy shipping are not usually subject to tax or duty.

Hong Kong
Tax-free and duty-free.

New Zealand
Tax-free and duty-free for orders up to $400 NZD in value.

Singapore
Tax-free and duty-free for orders up to $400 SGP in value.

UAE
Tax-free and duty-free for orders up to $250 US in value.

UK
Registered mail delivered by Royal Mail is not usually subject to customs tax. Express shipping is subject to VAT plus an administration fee charged by the courier. UK taxes and administration fees are the responsibility of the importer.

Countries for which economy shipping is recommended:

We recommend economy shipping to the following countries due to strict customs procedures: Belgium, Brazil, China, France, Germany, Greece, India, Indonesia, Russia and Turkey.

Invoices
All packages from GemSelect include a complete invoice. Please contact us before placing your order if you do not need an invoice. You can also use the 'special request' field to let us know while checking out. Alternatively, you can email us at help@gemselect.com immediately after placing the order.
Language
We can only read email in English. Please translate all correspondence into English before sending it to us.

More Questions? Contact us
  • First Published: February-20-2006
  • Last Updated: November-20-2015
  • © 2005-2016 GemSelect.com all rights reserved.
    Reproduction (text or graphics) without the express written consent of GemSelect.com (SETT Company Ltd.) is strictly prohibited.
English speaking customer support only

Toll Free - USA & Canada only:
1-800-464-1640

International:
+66-39340503

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Size and Weight

Gems are always measured in Millimeter (mm)

Dimensions are given as;
length x width x depth,
except for round stones which are;
diameter x depth

Select gems by size, not by weight!
Gem varieties vary in density, so carat weight is not a good indication of size

Note: 1ct = 0.2g

Size Comparison Chart