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  : : Policy & Information

All items are guaranteed at GemSelect. We ensure that you always get what you pay for and exactly as we advertise.

Natural Gemstones and Authenticity

Every gemstone from GemSelect is a natural gem created by the Earth. We do not deal in synthetic or lab-created "gems".

All gems at GemSelect are guaranteed to be as stated. Our expert staff carefully inspect, weigh and measure each gem using calibrated scales and calipers.

Natural Gemstones
What You See is What You Get

Each gem photograph is of the actual gem you will receive. We do not use stock photographs or similar photos for different stones. We calibrate our screens to ensure the most accurate color representation is shown online.

Certification

We offer certification from independent gemological laboratories, including AIGS (the Asian Institute of Gemological Sciences). You may choose to order a certificate at the time you add an item to your cart, by checking the "add certificate" box on the detail page for the item. For more details click here.

Guarantee

All points above are backed by our 100% money-back guarantee. We stand by our gems, as our customers stand by us. Our 30-day, risk-free return policy is a rock-solid guarantee to you. If you're not happy for any reason at all, simply return the item to us for a full refund with no restocking fees or merchant transaction fees.
Click here for our return information.

If you have more questions please contact us.

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English speaking customer support only

Toll Free - USA & Canada only:
1-800-464-1640

International:
+66-39340503

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