During what period can I return a gem to you?
We currently offer a 20 day inspection period (counting from the day your receive your shipment), so you have plenty of time to evaluate your purchase. If you decide to return a gem to us, be sure to contact us for a return authorization before your 20 day inspection period ends. Please note that gems need not be returned to us within the 20 days; but the return authorization must be obtained before the 20 day period ends. We issue refunds using the same payment method as your original transaction.
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