FAQ / Frequently Asked Questions

More than 65,000 Satisfied Customers in over 120 Countries - Serving the Gemstone Business for 10 Years

	30-Day Return Policy		Worldwide Shipping for $6.99		Actual Product Photos
	Gem Certification		Natural Gemstones Only		First Class Customer Service

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Frequently Asked Questions (FAQ) GemSelect.com

Categories
• Shipping • Payment • Guarantee and Returns • Gem Information • GemSelect Website • Accounts

Shipping
»	What countries do you ship to?
»	Is the shipping cost per item or per package?
»	Do I have to pay import duty or tax on gemstones I buy from GemSelect?
»	Can I have my order shipped to a different address than my billing address?
»	How can I track delivery of my order?
»	What happens if my order is lost in the mail?

Payment
»	What forms of payment do you accept?
»	Do you accept payment by international money order?
»	Do you accept payment by wire transfer from my bank?
»	I don't have a credit card. How can I buy from you?
»	Do you accept payment by American Express?
»	Is my credit card information secure?

Guarantee and Returns
»	Do you provide certificates for your gems?
»	Do you provide appraisals of the gems you sell?
»	How do I return a gem to you?
»	During what period can I return a gem to you?

Gem Information
»	Are all your gems natural?
»	What is a calibrated gem?
»	I need a 7 x 5 mm gem for a standard setting. How much can a gem vary from 7 x 5 mm and still fit?
»	Where can I find a list of the standard calibrated sizes for gems?
»	Are there any kinds of gemstones which are always untreated?
»	Why do some gems show a color change?
»	Do you sell green amethyst?
»	How do I determine that a sapphire has not been heated?
»	Can you certify country of origin for your gemstones?
»	Which gems have the most brilliance and fire?
»	Do you have a printed catalogue? How do I get a copy?
»	What is the difference between jade and jadeite?
»	Is all red tourmaline called rubellite?
»	Can I buy two or more of a particular gem on your website?
»	Do you sell a gem called asparagus stone?
»	How do I tell if an amethyst or citrine is synthetic?
»	Do you sell a gem named Cordierite?
»	Why are many cabochons unfinished on the bottom?
»	Why do so many gemstone names end in "ite"?
»	Is there a difference between brilliance and luster in gemstones?
»	Most of your gems are graded with letters like VVS and VS. But some are not. Why is that?
»	Is there such a thing as red sapphire?
»	Do the diamond testing devices really work? Can they tell real from fake diamonds?
»	What is the most durable gemstone?
»	What is "color of streak"? Is it important?
»	What is "specific gravity" for gemstones? What does it measure?
»	How can I tell if a gem is "windowed"?
»	I recently purchased some gemstones and they were smaller than I expected. Can you help me?
»	What does "cabochon" mean?
»	Why are some gemstones cut in facets and others as cabochons?
»	What is the difference between an opal doublet and a normal opal?
»	Most of your gems have measurements like 6 x 4 x 3 mm. But I notice some of the gems have only two measurements, such as 6 x 3 mm. Why is that?
»	Why are many tourmalines cut in long narrow bars? I don't see many other gems cut that way. Is it just the fashion now?
»	What is concave cut? How is it produced?
»	What is "portuguese cut"? How is it different from other cuts?
»	What is the significance of the refractive index of a gemstone? Is a higher value better?
»	What does "birefringence" refer to? I don't know if my gem has it.
»	Why are certain rubies referred to as having the color of "pigeon's blood"?
»	What are your best selling gemstones?
»	How many different kinds of gems are there in the world?
»	Which gemstones are copper-bearing?
»	What is mystic topaz?
»	What is the rarest gemstone?
»	How do gemstones get their color?
»	What is the scale used to measure the hardness of gemstones?
»	Where can I find a list of birthstones for the different months?
»	What is the difference between sapphire and tanzanite?

GemSelect Website
»	How do I search gems by color rather than gem name?
»	I tried to put some gems in my cart but I can't see them. What am I doing wrong?
»	How often do you add new gems to your website? What day should I look to see the new gems?
»	I bought some gems last month. How do I find all the detailed information about them now?
»	I added 4 gems in my cart and the next day 2 of them were gone. What happened?
»	Do you have an archive of newsletters? How do I access older newsletters?

Accounts
»	Do I need to register to buy from GemSelect?
»	How do I subscribe to your newsletter?
»	I forgot my password and can't login. What do I do?
»	How do I change my account information?

Shipping

Payment

Help

Gemstone Information

Customer Reviews

I am an avid collector of gemstones. I have found GemSelect to be a trusted resource for my hobby. They always deliver exactly what they describe, in a timely fashion, at great prices. I have never had a negative experience with them and will continue to shop with them.

MargieRN, November, 2012
Source: ReviewCenter

Love it cos less hassel, description just as frank as possible. And price reasonable. Thank you

Online Shopper, January, 2013
Source: Bizrate

Good selection and good prices as I've come to expect. Far and away the very best gemstone shopping experience on the Internet. No one else is even close.

Online Shopper, December, 2012
Source: Bizrate

There is a good selection of sizes and colors

Online Shopper, May, 2013
Source: Bizrate

Check out my Facebook page: https://www.facebook.com/pages/Dragons-Share-Gems/378504282239723?fref=ts

Online Shopper, February, 2013
Source: Bizrate

I think Gem Select has good quality gemstones and that they should provide free shipping to their customers who purchase more than one item as a courtesy to their repeat loyal customers. It's just the American way here in the ... The Aquamarine octagon emerald cut gemstone was the best color that I have seen, it met my expectations. I was alittle disappointed with the Chrysoprase cabochons though they were too light in color and small. The Amethyst was ...

Chas, December, 2012
Source: Bizrate