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Frequently Asked Questions (FAQ) GemSelect.com
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• Shipping
• Payment
• Guarantee and Returns
• Gem Information
• GemSelect Website
• Accounts
Shipping
»  What countries do you ship to?
»  Do I have to pay import duty or tax on gemstones I buy from GemSelect?
»  Can I have my order shipped to a different address than my billing address?
»  How can I track delivery of my order?
»  What happens if my order is lost in the mail?
Payment
»  What forms of payment do you accept?
»  Do you accept payment by international money order?
»  Do you accept payment by wire transfer from my bank?
»  I don't have a credit card. How can I buy from you?
»  Do you accept payment by American Express?
»  Is my credit card information secure?
Guarantee and Returns
»  Do you provide certificates for your gems?
»  Do you provide appraisals of the gems you sell?
»  How do I return a gem to you?
»  During what period can I return a gem to you?
Gem Information
»  Are all your gems natural?
»  What is a calibrated gem?
»  I need a 7 x 5 mm gem for a standard setting. How much can a gem vary from 7 x 5 mm and still fit?
»  Where can I find a list of the standard calibrated sizes for gems?
»  Are there any kinds of gemstones which are always untreated?
»  Why do some gems show a color change?
»  Do you sell green amethyst?
»  How do I determine that a sapphire has not been heated?
»  Can you certify country of origin for your gemstones?
»  Which gems have the most brilliance and fire?
»  Do you have a printed catalogue? How do I get a copy?
»  What is the difference between jade and jadeite?
»  Is all red tourmaline called rubellite?
»  Can I buy two or more of a particular gem on your website?
»  Do you sell a gem called asparagus stone?
»  How do I tell if an amethyst or citrine is synthetic?
»  Do you sell a gem named Cordierite?
»  Why are many cabochons unfinished on the bottom?
»  Why do so many gemstone names end in "ite"?
»  Is there a difference between brilliance and luster in gemstones?
»  Most of your gems are graded with letters like VVS and VS. But some are not. Why is that?
»  Is there such a thing as red sapphire?
»  Do the diamond testing devices really work? Can they tell real from fake diamonds?
»  What is the most durable gemstone?
»  What is "color of streak"? Is it important?
»  What is "specific gravity" for gemstones? What does it measure?
»  How can I tell if a gem is "windowed"?
»  I recently purchased some gemstones and they were smaller than I expected. Can you help me?
»  What does "cabochon" mean?
»  Why are some gemstones cut in facets and others as cabochons?
»  What is the difference between an opal doublet and a normal opal?
»  Most of your gems have measurements like 6 x 4 x 3 mm. But I notice some of the gems have only two measurements, such as 6 x 3 mm. Why is that?
»  Why are many tourmalines cut in long narrow bars? I don't see many other gems cut that way. Is it just the fashion now?
»  What is concave cut? How is it produced?
»  What is "portuguese cut"? How is it different from other cuts?
»  What is the significance of the refractive index of a gemstone? Is a higher value better?
»  What does "birefringence" refer to? I don't know if my gem has it.
»  Why are certain rubies referred to as having the color of "pigeon's blood"?
»  What are your best selling gemstones?
»  How many different kinds of gems are there in the world?
»  Which gemstones are copper-bearing?
»  What is mystic topaz?
»  What is the rarest gemstone?
»  How do gemstones get their color?
»  What is the scale used to measure the hardness of gemstones?
»  Where can I find a list of birthstones for the different months?
»  What is the difference between sapphire and tanzanite?
GemSelect Website
»  How do I search gems by color rather than gem name?
»  I tried to put some gems in my cart but I can't see them. What am I doing wrong?
»  How often do you add new gems to your website? What day should I look to see the new gems?
»  I bought some gems last month. How do I find all the detailed information about them now?
»  I added 4 gems in my cart and the next day 2 of them were gone. What happened?
»  Do you have an archive of newsletters? How do I access older newsletters?
Accounts
»  Do I need to register to buy from GemSelect?
»  How do I subscribe to your newsletter?
»  I forgot my password and can't login. What do I do?
»  How do I change my account information?
 
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Agate  •  Agate Geode  •  Alexandrite  •  Almandine Garnet  •  Amazonite  •  Amber  •  Amethyst  •  Ametrine  •  Andalusite  •  Andesine Labradorite  •  Apatite  •  Aquamarine  •  Aventurine  •  Axinite  •  Azotic Topaz  •  Beryl  •  Bloodstone  •  Boulder Opal  •  Carnelian  •  Cat's Eye Apatite  •  Cat's Eye Diaspore  •  Cat's Eye Scapolite  •  Chalcedony  •  Charoite  •  Chrome Diopside  •  Chrome Tourmaline  •  Chrysoberyl  •  Chrysoberyl Cat's Eye  •  Chrysocolla  •  Chrysoprase  •  Citrine  •  Clinohumite  •  Color-Change Diaspore  •  Color-Change Garnet  •  Color-Change Sapphire  •  Coral  •  Demantoid Garnet  •  Dendritic Agate  •  Emerald  •  Fire Agate  •  Fire Opal  •  Fluorite  •  Fossil Coral  •  Gaspeite  •  Grossularite Garnet  •  Hematite  •  Hemimorphite  •  Hessonite Garnet  •  Idocrase  •  Iolite  •  Jadeite  •  Jasper  •  Kunzite  •  Kyanite  •  Labradorite  •  Lapis Lazuli  •  Larimar  •  Lepidolite  •  Malachite  •  Maw-Sit-Sit  •  Moonstone  •  Morganite  •  Mystic Quartz  •  Mystic Topaz  •  Nuumite  •  Obsidian  •  Onyx  •  Opal  •  Opal Doublet  •  Orthoclase  •  Paraiba Tourmaline  •  Peanut Wood  •  Pearl  •  Peridot  •  Prehnite  •  Pyrope Garnet  •  Quartz  •  Quartz Cat's Eye  •  Rainbow Moonstone  •  Rhodochrosite  •  Rhodolite Garnet  •  Rose Quartz  •  Rubellite Tourmaline  •  Ruby  •  Ruby-Zoisite  •  Rutile Quartz  •  Sapphire  •  Scapolite  •  Seraphinite  •  Sillimanite Cat's Eye  •  Smoky Quartz  •  Snowflake Obsidian  •  Sodalite  •  Spessartite Garnet  •  Sphalerite  •  Sphene  •  Spinel  •  Spodumene  •  Star Diopside  •  Star Garnet  •  Star Moonstone  •  Star Rose Quartz  •  Star Ruby  •  Star Sapphire  •  Star Sunstone  •  Strawberry Quartz  •  Sugilite  •  Sunstone  •  Tanzanite  •  Tashmarine Diopside  •  Tiger's Eye  •  Tiger's Eye Matrix  •  Topaz  •  Tourmaline  •  Tsavorite Garnet  •  Turquoise  •  Verdite  •  Zircon
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