Search
Frequently Asked Questions (FAQ) GemSelect.com
Categories
• Shipping
• Payment
• Guarantee and Returns
• Gem Information
• GemSelect Website
• Accounts
Shipping
»  What countries do you ship to?
»  Is the shipping cost per item or per package?
»  Do I have to pay import duty or tax on gemstones I buy from GemSelect?
»  Can I have my order shipped to a different address than my billing address?
»  How can I track delivery of my order?
»  What happens if my order is lost in the mail?
Payment
»  What forms of payment do you accept?
»  Do you accept payment by international money order?
»  Do you accept payment by wire transfer from my bank?
»  I don't have a credit card. How can I buy from you?
»  Do you accept payment by American Express?
»  Is my credit card information secure?
Guarantee and Returns
»  Do you provide certificates for your gems?
»  Do you provide appraisals of the gems you sell?
»  How do I return a gem to you?
»  During what period can I return a gem to you?
Gem Information
»  Are all your gems natural?
»  What is a calibrated gem?
»  I need a 7 x 5 mm gem for a standard setting. How much can a gem vary from 7 x 5 mm and still fit?
»  Where can I find a list of the standard calibrated sizes for gems?
»  Are there any kinds of gemstones which are always untreated?
»  Why do some gems show a color change?
»  Do you sell green amethyst?
»  How do I determine that a sapphire has not been heated?
»  Can you certify country of origin for your gemstones?
»  Which gems have the most brilliance and fire?
»  Do you have a printed catalogue? How do I get a copy?
»  What is the difference between jade and jadeite?
»  Is all red tourmaline called rubellite?
»  Can I buy two or more of a particular gem on your website?
»  Do you sell a gem called asparagus stone?
»  How do I tell if an amethyst or citrine is synthetic?
»  Do you sell a gem named Cordierite?
»  Why are many cabochons unfinished on the bottom?
»  Why do so many gemstone names end in "ite"?
»  Is there a difference between brilliance and luster in gemstones?
»  Most of your gems are graded with letters like VVS and VS. But some are not. Why is that?
»  Is there such a thing as red sapphire?
»  Do the diamond testing devices really work? Can they tell real from fake diamonds?
»  What is the most durable gemstone?
»  What is "color of streak"? Is it important?
»  What is "specific gravity" for gemstones? What does it measure?
»  How can I tell if a gem is "windowed"?
»  I recently purchased some gemstones and they were smaller than I expected. Can you help me?
»  What does "cabochon" mean?
»  Why are some gemstones cut in facets and others as cabochons?
»  What is the difference between an opal doublet and a normal opal?
»  Most of your gems have measurements like 6 x 4 x 3 mm. But I notice some of the gems have only two measurements, such as 6 x 3 mm. Why is that?
»  Why are many tourmalines cut in long narrow bars? I don't see many other gems cut that way. Is it just the fashion now?
»  What is concave cut? How is it produced?
»  What is "portuguese cut"? How is it different from other cuts?
»  What is the significance of the refractive index of a gemstone? Is a higher value better?
»  What does "birefringence" refer to? I don't know if my gem has it.
»  Why are certain rubies referred to as having the color of "pigeon's blood"?
»  What are your best selling gemstones?
»  How many different kinds of gems are there in the world?
»  Which gemstones are copper-bearing?
»  What is mystic topaz?
»  What is the rarest gemstone?
»  How do gemstones get their color?
»  What is the scale used to measure the hardness of gemstones?
»  Where can I find a list of birthstones for the different months?
»  What is the difference between sapphire and tanzanite?
GemSelect Website
»  How do I search gems by color rather than gem name?
»  I tried to put some gems in my cart but I can't see them. What am I doing wrong?
»  How often do you add new gems to your website? What day should I look to see the new gems?
»  I bought some gems last month. How do I find all the detailed information about them now?
»  I added 4 gems in my cart and the next day 2 of them were gone. What happened?
»  Do you have an archive of newsletters? How do I access older newsletters?
Accounts
»  Do I need to register to buy from GemSelect?
»  How do I subscribe to your newsletter?
»  I forgot my password and can't login. What do I do?
»  How do I change my account information?

 
Shipping
  • GemSelect Shipping Options
Payment
  • GemSelect Payment Options
Help
Gemstone Information
Customers Say it Best!
  • " I just wanted you to know that I received the stone and just picked up the ring I had it set in yesterday. It is absolutely stunning. I can't believe how beautiful this stone is with the diamond setting I got it put in. Thank you so much. "
    --STB, Canada (January 2011)
  • "I recently needed to order a stone, but had to have it within 4 days...I found your website. Not only did I order my stone from you, I received it in THREE days, and it was absolutely beautiful! You have made me a believer and a customer for life. I now know that whenever one of my clients wants a quality gemstone, that I can get them one for a great price and in a very short time. Thank you for all you have done. "
    --SAO, UNITED STATES (June 2011)
  • "I have just received the two absolutely beautiful tourmalines. One is a certified Paraiba Tourmaline 3.43 ct and one rare blue Tourmaline at 3.75 ct. I am very thrilled with both stones. The 3.75 ct rare blue Tourmaline is to be set into my new wedding band within the next couple of months. It is truly lovely. Thank you for sending them so promptly. They just happened to arrive exactly on my 55th birthday ... thank you for the superb gems. I am looking forward to doing much more business with you. "
    --SVK, Montana, USA (November 2010)
  • "Hello again. The gem [white sapphire] arrived in the mail this morning, so all is well. Thank you very much for all your help on the matter. It looks beautiful and arrived just in time. Thank you again! "
    --EW, ISRAEL (August 2010)
Click here for more Testimonials
Who are we? Policies Information
DUNS Registered BusinessAsian Institute of Gemological SciencesChanthaburi Gem & Jewelry Traders AssociationGeoTrust SSL Secured
Privacy Notice ©2005-2012 SETT Company Ltd. All Rights Reserved
Email to a Friend
Subscribe to our Newsletter