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  : : Policy & Information
Frequently Asked Questions (FAQ) GemSelect.com
Categories
Shipping
Payment
Guarantee and Returns
Gem Information
GemSelect Website
Accounts
Shipping
»  What countries do you ship to?
»  Is the shipping cost per item or per package?
»  Do I have to pay import duty or tax on gemstones I buy from GemSelect?
»  Can I have my order shipped to a different address than my billing address?
»  How can I track delivery of my order?
»  What happens if my order is lost in the mail?
Payment
»  What forms of payment do you accept?
»  Do you accept payment by international money order?
»  Do you accept payment by wire transfer from my bank?
»  I don't have a credit card. How can I buy from you?
»  Do you accept payment by American Express?
»  Is my credit card information secure?
Guarantee and Returns
»  Do you provide certificates for your gems?
»  Do you provide appraisals of the gems you sell?
»  How do I return a gem to you?
»  During what period can I return a gem to you?
Gem Information
»  Are all your gems natural?
»  What is a calibrated gem?
»  I need a 7 x 5 mm gem for a standard setting. How much can a gem vary from 7 x 5 mm and still fit?
»  Where can I find a list of the standard calibrated sizes for gems?
»  Are there any kinds of gemstones which are always untreated?
»  Why do some gems show a color change?
»  Do you sell green amethyst?
»  How do I determine that a sapphire has not been heated?
»  Can you certify country of origin for your gemstones?
»  Which gems have the most brilliance and fire?
»  Do you have a printed catalogue? How do I get a copy?
»  What is the difference between jade and jadeite?
»  Is all red tourmaline called rubellite?
»  Can I buy two or more of a particular gem on your website?
»  Do you sell a gem called asparagus stone?
»  How do I tell if an amethyst or citrine is synthetic?
»  Do you sell a gem named Cordierite?
»  Why are many cabochons unfinished on the bottom?
»  Why do so many gemstone names end in "ite"?
»  Is there a difference between brilliance and luster in gemstones?
»  Most of your gems are graded with letters like VVS and VS. But some are not. Why is that?
»  Is there such a thing as red sapphire?
»  Do the diamond testing devices really work? Can they tell real from fake diamonds?
»  What is the most durable gemstone?
»  What is "color of streak"? Is it important?
»  What is "specific gravity" for gemstones? What does it measure?
»  How can I tell if a gem is "windowed"?
»  I recently purchased some gemstones and they were smaller than I expected. Can you help me?
»  What does "cabochon" mean?
»  Why are some gemstones cut in facets and others as cabochons?
»  What is the difference between an opal doublet and a normal opal?
»  Most of your gems have measurements like 6 x 4 x 3 mm. But I notice some of the gems have only two measurements, such as 6 x 3 mm. Why is that?
»  Why are many tourmalines cut in long narrow bars? I don't see many other gems cut that way. Is it just the fashion now?
»  What is concave cut? How is it produced?
»  What is "portuguese cut"? How is it different from other cuts?
»  What is the significance of the refractive index of a gemstone? Is a higher value better?
»  What does "birefringence" refer to? I don't know if my gem has it.
»  Why are certain rubies referred to as having the color of "pigeon's blood"?
»  What are your best selling gemstones?
»  How many different kinds of gems are there in the world?
»  Which gemstones are copper-bearing?
»  What is mystic topaz?
»  What is the rarest gemstone?
»  How do gemstones get their color?
»  What is the scale used to measure the hardness of gemstones?
»  Where can I find a list of birthstones for the different months?
»  What is the difference between sapphire and tanzanite?
GemSelect Website
»  How do I search gems by color rather than gem name?
»  I tried to put some gems in my cart but I can't see them. What am I doing wrong?
»  How often do you add new gems to your website? What day should I look to see the new gems?
»  I bought some gems last month. How do I find all the detailed information about them now?
»  I added 4 gems in my cart and the next day 2 of them were gone. What happened?
»  Do you have an archive of newsletters? How do I access older newsletters?
Accounts
»  Do I need to register to buy from GemSelect?
»  How do I subscribe to your newsletter?
»  I forgot my password and can't login. What do I do?
»  How do I change my account information?

 

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